ALL APPOINTMENTS ARE CONDUCTED BY PHONE

Due to the COVID-19 pandemic, we are not conducting face to face appointments at this time. You may schedule a phone appointment to receive services, and one of our staff members will give you a call at your scheduled appointment time.   

 ****We are no longer allowing Walk-Ins on Wednesday - 

you must schedule an appointment.**** 

List of Required Docs 

You must provide all required application documents no less than 5 business days prior to the date of your appointment, or you may be asked to reschedule. Failure to provide the documentation before the scheduled appointment may result in your services being disconnected. Document can be uploaded by using the document upload button located on the right-hand side of this page. 

If you are unable to use the on-line system to submit your application documents, you may submit one of the following ways: 


*            One of our drop boxes located outside our offices at 415 S Monument Ave, Hamilton, Ohio 45011 and 930 9 th Ave, Middletown, Ohio 45044

Or by

*            email at contact@selfhelps.org

Or by

*            Fax - # for Hamilton 513-737-3889 and # for Middletown 513-217-7935

We will need all required documents to complete your application.

  • Proof of Income for all household members 18 years of age and older
    • Paystubs for the last 30 days

    • Social Security / SSI / Pension letter

    • Court Ordered Child Support printout

    • Worker’s Compensation printout

    • TANF / OWF Benefits printout

    • Unemployment summary printout

    • Metropolitan / HUD / Section 8 Housing worksheet for Utility Reimbursement

    • Seasonal Employees – (such as landscapers, school employees, etc.) proof for past 12 months. Seasonal Employment Verification form and paystubs / printout. Pick up form prior to your appointment or download from our website at  www.selfhelps.org

    • Self-employed – (such as childcare providers, Doordash, Uber, odd jobs, etc.) proof for past 12 months. Self-Employment Form and prior year’s filed tax return / IRS Tax Transcript or Non-Filing Letter. Pick up form prior to your appointment or download from our website at  www.selfhelps.org

    • Zero income - Completed Self-Declaration Worksheet. Required: If someone has given you money for household expenses, including your rent/mortgage, food, utilities, medical and any other assistance received.  A letter from the gift giver with the amounts given and frequency, their name, address & phone number. Pick up form prior to your appointment or download from our website at www.selfhelps.org

  • Current Gas/Electric bill, in your name and bulk fuel/propane invoice, if applicable
  • Citizenship
    • Picture ID
    • Social security cards for all household members

Please note after reviewing your documents we may request additional information to complete your application.


Mobile App for Video Chat / Documents Upload
You can also download and install an Android mobile app by clicking below:
ITFrontDesk Mobile App

Instructions for joining video conference
At your appointment time, you will receive a meeting invite via Text and/or Email and/or phone call. You just simply click on the link or copy & paste the URL on to a browser. Or download and install from above Mobile App link and click "Start Video Chat" button. Enter your meeting ID and last 4 digits of your SSN and click "Start Video Chat" button.

Information

SELF’s Mission: to enhance the quality of life for Butler County residents by impacting the causes of poverty and empowering individuals to achieve, sustain, and advocate self-sufficiency.

Locations of SELF's Energy Assistance sites

  • Hamilton Office located at 415 S. Monument Ave., Hamilton, OH 45011
  • Middleton Office located at 930 9th Ave., Middleton, OH 45044

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (513) 912-2121 and following the instructions.